Bitmonga - FAQs
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  • Phone:

  • Email:

    support@bitmonga.com

  • Location:

    Siemensstraße 1, 61352 Bad Homburg vor der Höhe, Germany

vectorFrequently Asked Questions

Find Answers to Common Questions

We've compiled a list of frequently asked questions to provide you with quick and helpful answers. If you have a question that is not addressed below

A crypto investment firm is a company that provides investment services focused on digital assets such as Bitcoin, Ethereum, and other cryptocurrencies. These services may include portfolio management, trading, research, advisory, and custody solutions.

We are a digital asset investment firm offering professional-grade exposure to cryptocurrency markets. Our services include discretionary portfolio management, strategic advisory, institutional trading execution, and secure custody solutions.

Digital asset investing carries inherent risks, including market volatility, regulatory shifts, and cybersecurity concerns. Our firm applies rigorous due diligence, risk management, and security protocols to help protect our clients' capital.

We offer a range of strategies tailored to varying risk profiles, including passive index tracking, algorithmic trading, actively managed portfolios, and thematic exposure to specific blockchain sectors such as DeFi, infrastructure, or Layer 1 protocols.

Assets are held in institutional-grade custody environments featuring multi-signature authorization, air-gapped cold storage, and 24/7 monitoring. We partner with regulated custodians and leading security providers to ensure maximum protection.

Yes, we operate in compliance with the financial regulatory frameworks of our jurisdiction. We maintain robust KYC (Know Your Customer), AML (Anti-Money Laundering), and data security standards.

Our minimum investment varies by strategy.

Our investment committee utilizes a combination of macroeconomic analysis, blockchain data insights, and quantitative modeling to identify opportunities. Portfolio decisions are made based on client objectives, market dynamics, and risk-return alignment.

Redemption terms depend on the structure of the investment (e.g., fund vs. managed account). Some strategies offer daily or weekly liquidity, while others may have quarterly redemption windows with notice periods.

Account onboarding begins with an application, followed by identity verification, investor qualification (if applicable), and account funding. Our client services team will guide you through each step.

We accept: - Supported cryptocurrency deposits (e.g., BTC, ETH, USDC)

Withdrawals can be initiated via your client portal or through a relationship manager. crypto withdrawals are typically processed within 1–2 hours, depending on compliance review and transaction volume.

Yes, clients have secure access to a real-time dashboard with portfolio analytics, historical performance, asset allocation, and transaction history.

Please contact your relationship manager or update your profile securely through the client portal. For sensitive updates, verification may be required.

We employ enterprise-grade encryption, multi-factor authentication (MFA), and adhere to data protection laws such as GDPR. Client confidentiality is a top priority.

To recover your forgotten password, you can use this link Reset password

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